Refund / Return Policy

REFUND, RETURNS OR EXCHANGE POLICY

Our return policy lasts 30 days. If 30 days have gone by since you have received the product, unfortunately we can’t offer you a return, refund or exchange.

First, you need to contact us at support@giftsforfamilyonline.com to find out if your item is eligible for a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Very important!

Return your product to:

Gifts For Family Online

27631 Michigan Ave, PO Box 441,
Inkster, Michigan 48141 
United States

Please, do not return your package to the address found on your shipping label. We work with different carriers and agents. Sometimes the shipping label changes if two carriers are involved in the process. If you send the package to the address on the shipping label, then you will send the package to an intermediate facility where we cannot retrieve the package from.

 

CUSTOM PRODUCTS RETURN/REFUND POLICY

Custom products are not returnable as they are made by order and customized specifically for the customer. However, if there is any issue with your order contact us at support@giftsforfamilyonline.com

We want you to enjoy your custom items, and we work with you during the processing phase. We're always ready to answer any questions and help before, during, and after the production process to get you what you need. However, the lack of communication of customer can affect the final appearance of the customized product. Therefore, you, the customer, are obliged to check your email for further collaboration. We always send you pictures of the item you should receive before entering the manufacturing process. So, you are still able to make changes to your custom product. 

Custom Products Warranty:

All Custom Products are guaranteed to be free from defects in workmanship or material under normal use for a period of 30 days from date of purchase. If any item that is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use.

Custom Products Returns & Exchanges:

No returns or exchanges can be accepted if the merchandise was made-to-order, including custom size, custom color, custom printed, custom message or custom built supplies or equipment. Any issues as described under the Warranty section above will be taken care of with any custom product we've produced.

 

DAMAGED OR DEFECTIVE ITEMS (Other Items than APPAREL)

Product Issue

If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture for quality control purposes, we can offer a refund or replacement. Please, remember, we just need a picture for QC purposes (Please, read Steps to Get a Refund). 

For personalized products we are unable to offer replacements or refunds for situations where you simply changed your mind. 

However, if our quality control team approves the exchange or replacement, you will get an email notification.

US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date to return the product. 

STEPS TO GET A REFUND (if applicable):

1. We need an accurate photo of damaged or defective item for us to make sure your claim is accurate and can prove the defect of the product you bought. Send the product photo to  support@giftsforfamilyonline.com

2. We evaluate the damage or defective

3. For a defective item you will get a return label.

4. Return your product to:

Gifts For Family Online

27631 Michigan Ave, PO Box 441,
Inkster, Michigan 48141 
United States

4. Contact us at support@giftsforfamilyonline.com to let us know that you have sent the package and give us the tracking number.

5. If you don’t like the product or ordered the wrong item or simply you don't want it anymore, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

6. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

7. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

After you were notified about the refund, the process takes 2-3 business days to complete, and the refund will be credited to your balance once the process is completed. 

Refused Packages

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

• Original and return shipping costs.
• Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
• The amount of these charges will be subtracted from your merchandise refund.

Lost or Stolen Packages

- If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments).

Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.

If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.

  

T-SHIRT REFUNDS AND EXCHANGES (if applicable)

SIZING EXCHANGE

If it is a sizing issue we will offer one time free size replacement 1 size smaller or bigger than the original size on the order. 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@giftsforfamilyonline.com

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SALE ITEMS EXCHANGES (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@giftsforfamilyonline.com

Send your item to:

Gifts For Family Online

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

NON-RETURNABLE ITEMS

Several types of goods are exempt from being returned.

Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

ADDITIONAL NON-RETURNABLE ITEMS:

- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Please do not send your purchase back to the manufacturer. The manufacturer is our partner we work with and not responsible for returns.

RETURN SHIPPING

To return your product, you should mail your product to:

Gifts For Family Online

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

 

CLAIMING FOR LOST/DAMAGED/DELAYED PACKAGES

Sometimes deliveries go wrong, when that happens it's possible to file a claim with the carrier of the shipment. 

The following applies to all domestic USA and Canada shipments only. 

If your customer has had a package significantly delayed, damaged, or lost, here's how it works.

Who is eligible to make a claim?

Claims can be filed by either the seller, or the customer. Claims can only be filed for packages with confirmed delivery attempts and confirmed issues stated on the tracking information, such as the package is damaged, lost or delayed.

If the shipment in question does not have these issues stated on the tracking information, a claim cannot be filed, and more information will need to be obtained about the package from the carrier first. 

Claims must be filed within 30 days of the delivery date or the date the package was expected to arrive.

Contacting the carrier and filing a claim 

As detailed in our Shipping Guide, deliveries to the USA are handled by USPS as our last-mile partner, but will also be handled by UPS or FedEx along the way.

You will first need to contact USPS to file a claim with them. After some investigation, they may defer the claim to UPS or FedEx, if they have found the issue to be with their part of the journey, instead.

You can file a claim with USPS here.

If required, you can file a claim with FedEx via Customer Service

What information do I need to provide when submitting a claim?

When making a claim, you must provide as much relevant documentation as you can, including:

• Proof of Shipment (Tracking information or the shipping label)
• Proof of Value (An invoice or receipt of the sale) 
• Proof of Damage (photos, etc.) OR
• Proof of loss (declaration of non-receipt) 

Investigation, resolution and appeals

Once your claim is in process, the carrier will conduct an investigation. During this time you might be asked for more information or evidence. 

The carrier will assess if the claim is valid, and determine the appropriate resolution based on their internal policies and guidelines. 

You'll then be notified of the investigation results and the resolution from the carrier. 

If you're unhappy with the result of the carrier decision, you have the option to appeal the decision.

Appeals should be supported by new evidence or information that was not previously considered during the initial claim investigation.

Further help

If you need any more help with the claims process or a claim you have made, you should contact USPS directly. 

  

Find more info:  FAQ - click here

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