FAQ
FREQUENTLY ASKED QUESTION
Our business is located in Michigan, USA. We accepts orders 24 hours a day, every day of the week.
If you have any questions regarding your purchase, we will do everything we can to address your concerns. Please, contact us via email at support@giftsforfamilyonline.com
Contact us within the first 24 hours to provide the personalization details. Otherwise the item will come as in the shop's photos.
Orders are processed in the order they are received. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~5 days. USPS does not pick up or deliver on weekends.
Most of orders are shipped from our fulfillment house located in USA, but a few of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
ATTENTION: We are not responsible for incorrect or incomplete shipping address provided by customer when placing the order. It is the customer's responsibility to provide a valid address. For incorrect addresses, we do not offer resend or replace order.
However, our processing time may take longer for made-to-order items, or during busy holiday seasons.
NOTE: We do not deliver to P.O. Boxes. Expedited shipping is available within the USA only.
The day an order ships does not count as a day in transit.
**Due to the high volume of orders during holiday season we may experience extended processing time, up to 7 business days.**
For items "order just for you" meaning production begins only after receiving the customer order, the production time is 3-7 business days, depending on the product type. Details can be found on each product page.
Jewelry and watches are expected to arrive in the USA within 3-7 business days. Europe/International Standard (UPS): 5-30 business days depending on location (Shipped from USA).
Apparel and shoes items should be received within 1-2 weeks after processing the order. It may be a little longer for international delivery.
For other specialty and giveaway items, please allow up to 4 weeks delivery time as they may be
If you want the order to arrive in time, please order it at least 2-4 weeks before the moment you need it to arrive.
First, contact us via support@giftsforfamilyonline.com to find out if your item is eligible for an exchange.
Items that are made-to-order do not qualify for exchange. For personalized products we are unable to offer replacements or refunds for situations where you simply changed your mind.
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic or any kind of problem that may be, just send us a picture of what you as a customer have received for quality control purposes and we can offer a refund or replacement.
Please, make sure to check your size on the sizing chart available on each product page. If you chose the wrong size and the item has already been shipped, exchanges are not possible.
However, as soon as our quality control team approves the exchange, you will get an email notification.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
When you return the item you ordered, please provide us the tracking number.
As soon as we receive and inspect the product, we will send a replacement.
Return your product to our mailing address:
Gifts For Family Online
27631 Michigan Ave, PO Box 441,
Inkster, Michigan 48141
United States
T-shirt Sizing Exchange
If it is a sizing issue we will offer one time free size replacement 1 size smaller or bigger than the original size on the order. On large orders we do not offer size replacements on more than 2 shirts in the order.
We do not offer size exchanges on baby onesies and all over print orders.
T-shirt Issue
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what the customer received for quality control purposes and we can offer a refund or replacement
NOTE: All packages you ordered may not be delivered at the same time.
We know you're excited to get the items you've ordered!
For items shipped from our overseas warehouses, send us an email to get updates about the item you ordered.
Please, take note that you cannot track your packet coming from our overseas warehouses, which is in transit to USA (on a flight), until reaches the first USPS facility.
As the item you ordered arrives in the first USPS facility, you can track where your item is and when it will be at your door.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Although our fulfillment house is located in USA, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
All packages may not be delivered at the same time, because they may be shipped from a different warehouse.
If you have any other questions, please contact us and we will do our best to help you out.
Lost or Stolen Packages
If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments).
Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.
If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
NOTE: We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
